Refund Policy
At Payble, we strive to provide exceptional service to our users. If for any reason you are not satisfied with our services or you encounter issues with your subscription, this Refund Policy explains how you can request a refund and outlines the eligibility criteria.
1. Eligibility for Refunds
Refunds are only available for paid subscription plans (e.g., Plus and Premium). Refund eligibility depends on the type of subscription, the date of purchase, and the reason for the refund request. Here’s an overview of our refund criteria:
1.1 Subscription Plans
Monthly Subscriptions: Refund requests must be submitted within 7 days of the subscription start date. Refunds are not available for partially used months.
Annual Subscriptions: You can request a refund within 14 days of the initial purchase of an annual subscription, provided you have not significantly used the service.
1.2 Non-Refundable Items
The following are not eligible for refunds:
Promotional or discounted plans
Free trials converted into paid plans
One-time purchases or add-ons
2. Refund Request Process
To request a refund, please follow these steps:
2.1 How to Submit a Refund Request
Contact our Customer Support team by email at [Insert Support Email].
Include your account details (email, username) and the reason for the refund request.
We may ask for additional details or documentation if necessary.
2.2 Timeframe for Refund Requests
Refund requests must be submitted within the timeframe specified above (7 days for monthly subscriptions, 14 days for annual subscriptions). Any requests outside these timeframes will not be eligible for a refund.
3. Refund Processing
3.1 Refund Approval
Once we receive your refund request, our team will review it and determine eligibility. Refunds are typically approved if:
The request is made within the specified timeframe.
There is a valid reason (e.g., service issues, dissatisfaction with the product).
You have not extensively used the service during the billing cycle.
3.2 Processing Time
Approved refunds will be processed within 10 business days.
Refunds will be credited to the original payment method used at the time of purchase.
Depending on your financial institution, it may take additional time for the refunded amount to appear on your statement.
4. Cancellations and Refunds for Future Billing Cycles
If you cancel your subscription, you will continue to have access to Payble’s paid features until the end of your billing cycle (monthly or annual). No refunds will be provided for unused portions of the billing period after cancellation.
Monthly Subscribers: You can cancel anytime, but no refunds will be issued for the remaining days in the month.
Annual Subscribers: You can cancel at any time, but refunds will only be provided if you cancel within the first 14 days.
5. Free Trial Policy
Payble may offer free trials for new users. If you choose to subscribe to a paid plan at the end of your free trial, you will be charged for the subscription. Refunds are not available for users who fail to cancel before the free trial ends.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: email@payble.com
Address: 42 Market Avenue Westminster London W1B 4DE United Kingdom
7. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. When changes are made, we will notify you via email or an in-app notification. It is your responsibility to review the policy periodically to stay informed about your refund rights.
By subscribing to Payble’s paid plans, you agree to this Refund Policy.
